7 huge benefits you’ll enjoy by using ecommerce chatbots

When you walk into a brick-and-mortar store, you have people around you to reach out for assistance. But what happens when you log onto an ecommerce site? Even though technology has made our lives more convenient, people yearn for personalized, human experiences. Thus, in order to meet this gap, digital businesses are integrating ecommerce chatbots – the digitized version of human interaction. Chatbots are automated programs that interact with customers to serve them better and offer a seamless customer experience. Moreover, with ecommerce on the rise, chatbots are believed to only evolve with time. From helping customers make purchase decisions...

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