Customer Relationship

In e-commerce, customer relationship is crucial to the success of any business. Building and maintaining strong relationships with customers can lead to increased customer loyalty, repeat business, and positive word-of-mouth marketing. In the highly competitive world of e-commerce, businesses that prioritize customer relationship are more likely to succeed and grow.

One of the main challenges of e-commerce is the lack of face-to-face interaction with customers. This makes it more difficult to establish a personal connection and build trust. However, businesses can overcome this challenge by providing exceptional customer service, offering personalized recommendations, and engaging with customers on social media and other channels.

second hand ecommerce

Why take advantage of second hand ?

Second hand is a growing trend. As consumers become more ...

Customer service: the best practices for your E-Commerce

Customer service: best practices for your E-Commerce

Customer service is the essential lever for managing your e-commerce. ...

Meet Conforama’s New Search & Discovery Experience

Meet Conforama’s New Search & Discovery Experience

As 2022 came around, Conforama began redesigning its online experience ...

Interview with Dennis Lenard from Creative Navy

Interview: Dennis Lenard, CEO – Creative Navy Agency

For this interview, I exchanged with Dennis Lenard, CEO of ...

Understanding the retail generation gaps GP 6a CitiXsys 1

Understanding the retail generation gaps

Retailers across Asia Pacific are coming to grips that though ...

6 benefits of customer reviews on your ecommerce

Online shoppers want to learn about other shoppers’ experiences. And ...

9 Best Ecommerce Subscription Services to Start in 2019

The ecommerce world is evolving. Where we once only saw ...

OCT8NE Review (2019): Everything you need to know about this tool

There has been a lot of talk lately about the ...

Bartosz Skwarczek G2A

Bartosz Skwarczek (G2A.com): “Gift cards, coupons and loyalty programs are all great incentives for the customer, but all this might just be too much of a good thing”

What are your predictions on 3 top challenges that will ...

Customer persona

How to create the best possible customer persona in 5 simple steps

For the Austrian consultant Peter Drucker, “the aim of marketing ...