6 Things Live Chat will Teach you about your E-Commerce Site

Once you’ve attracted leads to your online store, it should be a breeze to turn them into paying customers, right? Not so much. Even the most qualified prospects can fall off at any point in the buying process. Fortunately adding live chat to your site can help you learn a few things that will streamline the conversion pipeline. Here are 6 important things live chat will teach you about your own e-commerce: 1. How your customers really shop Although you’re an expert on your products or services, you may not be an expert on how customers shop for them....

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