The Delivery Conference 2020

The Delivery Conference 2020

LONDON – 7 January, 2020– Metapack, the global leader in eCommerce delivery technology, today announces that it is hosting a wealth of influential brands, retailers and carriers at The Delivery Conference – TDC Global 2020 on February 4th 2020 at the Royal Lancaster Hotel in London.
Now in its 11th year, TDC Global is renowned for providing delegates from the eCommerce industry with the insight that will help them fuel growth and the inspiration to devise strategies for the year ahead. A roster of high calibre speakers and unparalleled networking opportunities, make this a must-attend event in the retail calendar. 
With the overarching theme ‘Building eCommerce Delivery’, the 2020 event will deliver a packed agenda that covers key topics including the rising importance of sustainability, the future of eCommerce and global consumer trends. This years’ agenda has been specifically designed to help the industry understand the evolution that is needed to meet changing customer expectations of a personalised and connected experience across all channels. 
“TDC is unique,” commented Bruce Fair, Chief Revenue Officer at Metapack. “It takes place at the opportune moment in the year when eCommerce retailers and the delivery community are taking stock of Peak and the festive season. The 2020 event will not disappoint, with fantastic speakers and presentations, thought-provoking panels, the popular solutions showcase and an insight into research data that highlights some of the key trends that are shaping our industry today.”  

Keynote and Plenary 

The conference will open with an address from Bruce Fair, Chief Revenue Officer at Metapack, and he will introduce the keynote speakers who include: 

  • Martin Newman, Founder, The Customer First Group
  • Brody Buhler, Global Managing Director – Post and Parcel, Accenture

Expert Panel

This will be followed by a panel: “Sustainability: For our Children’s Children” moderated by Ian Jindal, Editor-in-Chief, Internet Retailing. The panellists are: 

  • Dr. Clemens Beckmann, Head of Smart Cities & Last Mile Solutions, Deutsche Post AG
  • Santiago Navarro, CEO, Garçon Wines 
  • Mike Peirce, Corporate Partnerships Director, The Climate Group 
  • Richard McGreevy, Strategy & Planning Manager, Transport for London

A roster of international speakers from all parts of the eCommerce and delivery industry will deliver presentations in the eCommerce and the Logistics and Carrier Streams and in the Solutions Theatre. 
They include: 

  • John Roberts, Founder & CEO of AO and Chairman of OnSide Youth Zones
  • Ben Farrell, Partner and Head of Operational Support – Waitrose and Partners and John Lewis and Partners
  • Paz Khorana, Head of eCommerce Operations, Holland & Barrett
  • Sam Holden, Chief Commercial Officer, Yodel 
  • Andrew Busby, Founder & CEO, Retail Reflections
  • Zana Busby, Director, Retail Reflections
  • Daniel Hulme, CEO, Satalia
  • Martijn de Lange, CEO, Hermes UK
  • Byron Dunne, General Manager, Northern Europe, Urbantz
  • Dave Dowman, Head of Fulfilment, FedEx
  • Chris Haigton, Head of OutBound Logistics, Shop Direct
  • Garrett Bridgeman, Managing Director of Mails & Parcels, An Post Commerce
  • Shea Felix, Senior Director, GlobalPost
  • Martin Newman, Founder, The Customer First Group
  • Denis Ilin, Deputy Director General for International Business, Russian Post

Exhibitor Hall

Over thirty exhibitors will also be on show in the dedicated eCommerce Delivery exhibition hall, and delegates can join the networking drinks reception and presentation of the Delivery Excellence Awards after the conference sessions close for the day.

How to Register

To register for TDC Global, please visit:

About Metapack

Metapack is the trusted eCommerce delivery platform that enables the world’s leading eCommerce retailers and brands to provide a differentiated and personalised experience to their customers. Metapack provides a single point of integration to over 470 carriers and 5,500 services from around the world. With unparalleled scale and consistent reliability, the Metapack platform manages over one billion transactions each year. Metapack is a wholly-owned subsidiary of

Further information:

Julie Kirby
Ascendant Communications
[email protected]
07956 955625


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