BigCommerce Review: A Trustable Online Store Builder

Review Bigcommerce

Founded in 2009 in Sydney, Australia, BigCommerce has quickly become a leading online store builder platform, revolutionizing the online retail industry. With its headquarters in Austin, Texas, BigCommerce has expanded its presence globally, with additional offices in San Francisco, Sydney, London, and Kyiv. 

Boasting a team of 1,300 dedicated employees, BigCommerce has established itself as a trusted platform, serving businesses in over 150 countries. The company’s impressive annual revenue of 219.9 million USD reflects its significant impact and success in the e-commerce market. 

With a robust network of 2,800 Agency and Technology Partners, BigCommerce continues to empower businesses worldwide.

What is BigCommerce?

BigCommerce is an online store builder platform, designed to cater to the needs of small and medium businesses. It offers a comprehensive set of features and services that enable businesses to quickly establish and manage their online stores. 

With BigCommerce, businesses can easily sell products, process orders, manage inventory, and customize the design of their stores. This platform provides numerous advantages for e-commerce businesses, including mobile device adaptability, content syndication, customer service support, online marketing apps, multiplatform integration, stock and returns management, and SEO optimization.

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups to mid-market businesses, to large enterprises. Regardless of the size or scale of your business, BigCommerce offers the flexibility and scalability to support your e-commerce goals.

Signing up with BigCommerce is a breeze. The registration process is simple and straightforward. All you need to do is fill in basic information to create your account. Once completed, you gain access to a 15-day free trial, allowing you to explore and experience the platform’s capabilities firsthand. This trial period enables you to test the features and functionalities of BigCommerce and determine how it aligns with your business objectives before making a commitment.

With its commitment to serving merchants at every stage of growth and providing an effortless registration process, BigCommerce is the ideal e-commerce solution for businesses of all sizes.

The Features of BigCommerce

With BigCommerce, merchants can enhance their e-commerce operations and empower themselves with a wide range of features and tools. Find out what makes BigCommerce such a powerful platform for online businesses.

Mobile Friendly

With the growing number of online shoppers using smartphones, it is crucial for e-commerce stores to provide a seamless mobile shopping experience. BigCommerce understands this and ensures that online stores built on its platform are fully adapted to mobile devices. Integration with Google’s AMP (Accelerated Mobile Pages) simplifies category and product pages, improving loading times and enhancing user experience. By optimizing the shopping cart and offering mobile-specific templates, BigCommerce enables businesses to capture the attention of mobile shoppers and maximize their potential customer base.

Content Syndication

BigCommerce offers content RSS and purchase feeds that help increase traffic to online stores. By connecting with shopping feeds such as Shopzilla and Google’s product search engine, businesses can drive more traffic directly to their websites. This feature provides an additional avenue for businesses to reach potential customers and expand their online presence.

Customer Service

BigCommerce prioritizes customer satisfaction by offering 24/7 support to ensure the smooth operation of online stores. With this round-the-clock assistance, businesses can have peace of mind, knowing that any issues or challenges they encounter will be promptly addressed. This reliable support system minimizes disruptions and helps businesses maintain optimal performance, preventing potential revenue losses.

Online Marketing Apps

To boost conversions and revenue, BigCommerce provides a wide range of apps that enhance online marketing efforts. These apps include social media integrations, shopping cart recovery tools, one-click payment options, and more. Businesses can leverage these apps to optimize their sales and marketing strategies, ultimately driving growth and increasing profitability.

Multiplatform Integration

BigCommerce offers seamless integration with popular marketplaces such as Amazon and eBay, allowing businesses to expand their reach and attract more customers. Additionally, businesses can integrate their online stores with Facebook, tapping into the immense marketing potential of the platform. This multiplatform integration empowers businesses to leverage different channels and maximize their online presence.

Stock and Returns Management

BigCommerce provides businesses with an intuitive interface for efficiently managing stock and handling product returns. The user-friendly stock and returns management system simplifies inventory tracking and streamlines the returns process. This feature saves businesses time and effort, ensuring smooth operations and customer satisfaction.

SEO Optimization

Search Engine Optimization (SEO) plays a vital role in driving organic traffic to online stores. BigCommerce understands the significance of SEO and includes several useful tools to optimize store visibility in search engines. By utilizing these tools, businesses can enhance their online presence, increase relevant traffic, and convert visitors into customers.

The Price of BigCommerce

When it comes to pricing, BigCommerce offers flexibility with monthly and annual payment options. With four different plans available, each offering a varying level of options, there is a suitable plan for every business. For detailed pricing information, it is recommended to visit the BigCommerce website.

Let’s explore the different plans offered by BigCommerce:


The Standard plan allows you to sell online through your own visually appealing online store. It is ideal for those taking their first steps into the world of e-commerce and provides essential features to get your business up and running.


With the Plus plan, you can take your online business to the next level. This plan includes proven marketing tools designed to increase conversions and enhance your business’s growth. It provides more professional features to help you expand your reach and drive success.


As your business grows, the Pro plan offers a comprehensive set of features to scale your operations. It caters to businesses that have outgrown the initial stages and require more advanced tools and capabilities. With the Pro plan, you can take your business beyond the local market and reach a broader audience.


For larger businesses and enterprises, the Enterprise plan is designed to power your team’s success. It offers a full-service open platform with extensive features and customization options. This plan provides the flexibility and support needed to meet the complex requirements of enterprise-level businesses.

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Each plan comes with its own set of features and benefits, allowing you to choose the one that aligns with your business needs and goals. It is recommended to explore the specific details and pricing information on the BigCommerce website to determine the most suitable and up-to-date plan for your business.

Support from BigCommerce

BigCommerce is dedicated to providing comprehensive support to its users. Whether you have questions, need assistance, or require technical guidance, BigCommerce offers various support options to ensure a smooth and successful experience. Here are the support options available:

Help Center:

BigCommerce’s help center is a valuable resource that includes a wide range of support materials. It features a Knowledge Base, guides, Developer Docs, and Videos, offering in-depth information and tutorials to help you navigate the platform effectively. This comprehensive collection of resources is designed to address common queries and provide step-by-step guidance.

Online Chatbot:

BigCommerce understands the importance of real-time support. Their online chatbot is available 24/7, providing immediate assistance for users. If you have a quick question or need a prompt response, the chatbot is a convenient and efficient way to get the help you need.

Online Chat:

In addition to the chatbot, BigCommerce also offers the option to request an online chat with a support representative. This enables you to engage in a direct conversation with a knowledgeable agent who can provide personalized assistance and guidance tailored to your specific needs.

Call Center:

For more complex inquiries or if you prefer to speak with a support representative directly, BigCommerce provides a call center. This allows you to connect with their support team over the phone, where you can discuss your concerns, ask questions, and receive the necessary assistance to resolve any issues.

Ticketing System:

If you have a specific problem or require further assistance, BigCommerce offers a ticketing system. You can submit a support ticket, detailing your query or issue, and their support team will address it promptly. This ticketing system ensures that your concerns are tracked and managed efficiently until they are resolved.


In conclusion, BigCommerce stands as a trustworthy and reliable online store builder. BigCommerce offers a comprehensive set of features and services that empower businesses to establish and manage their online stores effectively. 

From mobile device adaptability and content syndication to customer service support and online marketing apps, BigCommerce equips businesses with the tools they need to thrive in the competitive e-commerce landscape. 

Support is a top priority for BigCommerce, and the platform provides comprehensive assistance through various channels. BigCommerce offers a trustworthy and dependable solution for businesses seeking to establish and grow their online presence. 

Contact them now and benefit from their services.