Chief Experience Officer Day arrives in Madrid to reveal how to put the client at the heart of the business.

The congress will bring together more than 100 experts from different sectors to learn about the role of the new “C” in companies.

Madrid, May 2019 – CXO Day arrives in Madrid next June 27th. The first event that will bring together leading professionals in customer experience to learn what role the new role of Chief Experience Officer will play in companies.

The event will count with the participation of 20 speakers from pioneering companies in customer experience such as ALSA, BNEXT, ASISA or CASA DEL LIBRO. These experts will share the keys to adapt to the client’s behavior and satisfy their desires and needs.

CXO Day 2019 will address the pillars of the customer experience such as Customer Care, loyalty, data analytics, and the CXO profile.

The day will focus on two key themes: the profile of the Chief Experience Officer (CXO) in companies and the keys to putting the customer at the heart of the business. The data becomes an essential tool to know and satisfy the customer.

All this through practical cases of real companies that will show the real value of empathy with the customer.

Chief Experience Officer Day 2019 is the first CXO event in Spain that will bring together professionals from all sectors interested in taking the customer experience to the next level in their company, proposing ideas and sharing solutions to the new challenges of the future.

IKN is the organiser of CXO Day. It is also the organizer of other major congresses in our country, such as Retail Forum, Revolution Banking, Pharmalog, Chief Data Officer Day or Insurance Revolution.
With 30 years of experience, it is a benchmark in the exchange of business knowledge and generation of professional contacts through multisectorial events, open and tailor-made training and national and international solutions to promote networking.

For more information:
Ángela Moreno Sources: [email protected] / 917004870

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