The 10 best tools to create chatbots in ecommerce

chatbots tools ecommerce

According to Business Insider, 80% of companies want to use chatbots by 2020. And who can blame them? Customers want to use chatbots to receive 24-hour customer support, and almost half of users prefer chatting to sending emails or making a call. And it seems that chatbots are an obvious solution.
The main reason some businesses choose to stay away from this new technology is its supposed complexity. Creating a website is easy to understand even if you don’t have computer skills. However, few people know how to create a bot. Spoiler: Creating a chatbot is incredibly easy.
But this is going to change very soon, as more and more chatbot tools are emerging that allow anyone to create a bot easily. We’ve selected the top 10 for you to create your own chatbot in minutes, even if you have no idea how to create a bot.


With Chatfuel you can create a complete chat bot in 10 minutes without programming.
Companies such as Adidas, MTV, TechCrunch, BuzzFeed, British Airways, and ABC News have all used Chatfuel to create their chatbots. Currently, the platform has 17 million users around the world who have created 360,000 chatbots such as personal avatars, event attendees and customer service, among others.

Bot for Facebook Messenger

Facebook Messenger is one of the world’s most popular instant messaging services and has hosted bots for some time now. Facebook wants to help companies create the best chatbots by providing them with the best tools to develop them. In this article we explain how to create a chatbot on Facebook Messenger to increase your sales.
Facebook bots keep brands in touch with their customers. They automatically initiate a conversation with users who have previously consented to be contacted via their phone numbers.

Telegram Bots

Telegram is an instant messaging service created by the Russian entrepreneur Pavel Durov which, in addition to using the cloud, is free. This platform has always been at the forefront of technological innovation and it was not going to be any less with chatbots. Telegram bots are like ordinary accounts, with the difference that they work through computer programs. Thanks to Telegram’s comprehensive HTTP bots development interface, creating a chatbot is very easy. Telegram bots include both the courier service and many more.

Microsoft Bot Framework

If you don’t know how to create a chatbot, starting with Microsoft Bot Frawework is a good idea, as this company has developed a very simple and intuitive system.
If you follow the instructions, you can create very complete chatbots that can do the same as the best bots currently available. Unlike other platforms, this one is here to stay, as it has been developed by Microsoft.


The name of what is often referred to as the best tool for chatbots is ChatsScript. She was born in 2009 when Bruce and Sue Wilcox started working on a project to create interactive fiction game characters.
Since then, ChatScript has evolved to include many advanced features. Thanks to this tool, Bruce Wilcox has won the Loebner Award for Artificial Intelligence three times. This project is open source, written in C and C++ and publicly accessible on GitHub for anyone to study and use. It is perfect especially for chatbots who are designed to have natural conversations with the user.


Seamlessly integrated with Facebook Messenger, Chattypeople helps anyone create an unprogrammed bot. The service is intended for companies that want to offer constant customer service, and is supported by OpenCard, Magento and WooCommerce stores.
In addition, Chattypeople is compatible with Stripe and PayPal and is available free of charge. Companies with more than 100 customers can switch to the advanced plan, which includes automatic updates, premium technical support, unlimited responses and more.


In our list of the best chatbots platforms with artificial intelligence, the Pandorabots service could not be missing. The platform makes it possible for companies to create and host their own chatbots, which chat with customers by text or voice in a manner similar to that of a human being.
Some parts of this platform are GPL licensed. Pandorabots supports AIL, an XML dialect for creating software agents with natural language. In addition, the service for creating Pandorabot bots includes custom chatbot development, employee training, code review, data services, engineering support packages, bot hosting, licensing and more.


Botsify is another of the best platforms for creating bots and also makes developing a chatbot easy.
It offers several plugins with which it is possible to integrate almost any platform with chatbots created with Botsify. Instead of programming, this platform uses an interface that makes it easy to create the best bots: just drag and drop.
The interface is simple, but behind it hides a very sophisticated artificial intelligence that is capable of learning similar phrases and personalities according to the user’s question. The company advocates automatic learning. Botsify bots learn new tricks autonomously, but if a very complicated question arises, a human can take control to answer it. strives to deny the idea that creating a chatbot is difficult. Anyone can do it quickly using and then train them to be the best chatbot on the network by simply talking to them. The more contributions they receive, the smarter they get.
After some training, the bots created using are now ready to answer customer questions and hold visitors longer.