eCommerce Expo is coming up again and will take place in Olympia London on the 27th and 28th of September this year. This event will take you on a trip through the e-commerce landscape and will show what is new and up and coming in the market. You will be able to learn about all types of things, from acquisition to delivery and from omnichannel to technology for marketing. The event will bring together 7000 experts from the e-commerce community.

eCommerce Expo will cover many different ecommerce areas but the focus lies with the hot topics of the past months. Customer services, logistics & fulfillment and multi-channel solutions will be present during presentations and will be represented by solution providers. Moreover, payments, security, cross border and delivery will also be topics on which key challenges will be reflected.

1. Learn, discover, network

150 masters of their craft are showcasing their experiences and sharing their insight expert tips. More than 100 suppliers will be giving tips on how to optimize the user experience. In four different conference theaters you will encounter various keynote speakers will be sharing their insights on the latest innovations, disruptors and top brands. Moreover, the event presents the opportunity to network with over 5000 senior professionals.

The event has a great focus on the trends and technologies that are driving change within the e-commerce industry. They want to facilitate the connecting between e-commerce professionals and innovative suppliers of technologies and services throughout the event. Therefore, they have gathered the widest range of tech and product providers of any event in the UK. This should enable you to meet exactly the right partners for your business.

eCommerce Expo

2. Matchmaking service

eCommerce Expo is offering a great matchmaking service. It will match the most relevant suppliers to match your business’ needs. It keeps you from searching between all the exhibitors and it will find the best offers for you. The service guarantees productivity and speeds up the decision making process. You will receive a clear overview of the options in the market before making your decision.

Another great thing is that you are able to meet face to face and negotiate with your partners. Putting a name and personality with the face will give you more power in the negotiation. It also allows you to create personal relations with your potential partners. The matching making service will also give you the chance to meet more people. You save time by pre-arranged meetings that you can spend on meeting others!

3. Customer Experience Zone

Customer experience has become increasingly more important and pleasing them has become a complex process. eCommerce Expo therefore created a dedicated customer experience zone where three C’s are addressed: customer insight, customer satisfaction and customer experience. You will find all the help you need in this zone to deliver a customer service that makes your customers happy.

Besides the customer experience zone, you will find a customer insights theatre. For the second year, this theatre returns to bring insights on improvements to make for your customers’ experience. Research and data analytics are used to show how improvements can be made and how they are useful to you. Using the right tools will lead you to making a big difference in the satisfaction of your customers.

4. Technology for marketing

The event also offers a dedicated area where you will find the latest advancements in digital marketing. This spot is meant for people to reflect on their online marketing activities, to share experiences with their peers and to nurture their best idea. Marketing guru’s will be sharing their expert tips to stimulate actionable inspiration for participants. The dedicated digital marketing area will open new doors and possibilities of inspiration.

eCommerce Expo is promising to bring together the leading experts of the e-commerce industry. If you are looking to be informed on the most innovative solutions, the latest tips on the customer experience and case studies by leading brands, eCommerce Expo is an event you can’t miss out on. Find more information and tickets for the eCommerce Expo event here.